Privacy notice

Tavlio runs this site from Jakarta, Indonesia. Questions about your data go to admin@tavlioagency.com or WhatsApp +62 811-8808-0826.

What you type into our two forms, plus a few technical details with every submission:

• Contact form: your name, email, what you are interested in, how you want us to follow up, a training format if you picked one, and your message.
• If you ask for a call: your phone or WhatsApp number and a preferred time.
• Newsletter: your email address.
• Every submission: your IP address, the page and language you sent it from, and the time.

We use your data to:

• Reply to your enquiry and schedule calls.
• Send the newsletter: one email when we ship a new system.
• Block spam and limit repeat submissions, using the IP address, page and time.

Both forms ask you to agree to this notice before you send them. With each enquiry or signup, we save the date of the notice version you agreed to and the time you agreed. When you sign up for the newsletter, we send one email to that address with a confirmation link. Nobody is added to the newsletter until they open that link and press the button, and we save the time they confirmed.

When you send a form, it goes to our website server at Hostinger, which hosts our site and our email. We store submissions in Notion, run by Notion Labs, Inc. in the United States. The email alert for each new enquiry and the newsletter confirmation email are sent from our Hostinger mailbox. Our forms use Cloudflare Turnstile, run by Cloudflare, Inc., to check that a person and not a bot is sending them; it reads signals from your browser and device and sets no advertising cookies. These services may process your data outside Indonesia.

Besides the Cloudflare Turnstile check above, our server keeps a security log of every form request. Each entry holds the time, a shortened IP address with the last part removed, and a short result code. It never holds what you typed. When the log is full, the oldest entries are deleted. To limit repeat submissions, the server also keeps your full IP address and deletes it after 24 hours.

We keep enquiries for up to 2 years after our last contact with you. We keep your newsletter email while you are subscribed. A signup that is never confirmed gets no newsletter, and we delete it within 30 days. When you unsubscribe, we keep it marked as unsubscribed so we do not send to it again, and we delete it if you ask. Every newsletter email tells you how to unsubscribe, usually with a link: open it and press one button.

We don't use your form data, or the data in the systems we build for clients, to train AI models. We build client systems on business AI APIs, such as Anthropic's Claude API. Anthropic's terms for its API say data sent through it is not used to train its models by default.

Under Indonesia's Personal Data Protection Law (UU No. 27 Tahun 2022), you can ask us to do any of the following. Email your request to admin@tavlioagency.com.

• Show you the data we hold about you.
• Correct it.
• Delete it.
• Stop using it, by withdrawing your consent.
• Take you off the newsletter.

This site sets no cookies and uses no ad trackers. To count visits, we use Cloudflare Web Analytics, which does not use cookies and does not track individual visitors.

If we change this notice, we will update this page and the date at the top.